Refund & Cancellation

At SKYLONA, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a comprehensive return policy to ensure your satisfaction.

Refund post order:

If you wish to cancel your order before it is shipped, you are eligible for a full refund. However, please note that once the order has been shipped, it is no longer refundable.

Cash on Delivery (COD) orders require a prepaid verification fee of Rs. 150. This fee is non-refundable if the order is rejected at the time of delivery.

For prepaid orders that are rejected, a deduction of Rs.99-Rs.199 will be made from the refund amount based on the size of the order.

Refund post delivered:

If you receive a damaged or defective product, please contact our customer support

At SKYLONA, we strive to provide the best shopping experience for our customers. We understand that sometimes, a product may not meet your expectations or requirements. That's why we offer a hassle-free 7 Day Easy Return policy.

If you are not completely satisfied with your purchase, you can initiate a return within 7 days of receiving your order. Whether the product doesn't fit, doesn't match your style, or you simply changed your mind, we've got you covered.

To initiate a return, please follow these simple steps:

1. Contact our customer support team within 7 days of receiving your order. You can reach us at +919173598686 or send an email to skylonashop@gmail.com.
2. Provide us with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization.
3. Securely pack the product in its original packaging, making sure to include all accessories, tags, and documentation.
4. Return the item to us by utilizing a reputable courier service. Please be aware that the customer's refund amount will be reduced by Rs 200 to cover the cost of Forword And return shipping.
5. Once we receive the returned product, our quality control team will inspect it to ensure it is in its original condition.
6. If the product passes our quality control inspection, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.
7. If the product does not meet our return policy criteria, we will contact you to discuss alternative options.

Please note that our 7 Day Easy Return policy applies to products that are unused, undamaged, and in their original packaging. We reserve the right to reject returns that do not meet these criteria.

For any further questions or assistance regarding our return policy, please contact us through our contact us page or reach out to our customer support team at +919173598686 or skylonashop@gmail.com.

Thank you for choosing SKYLONA. We appreciate your trust in our products and services.

ase contact us within 24 hours of receiving your order. We will arrange for a replacement or repair of the product. More information on this process can be found on our website.

Please note that we do not accept returns for products that meet our website standards and function properly. We take great care in ensuring the quality of our products, and we stand behind their performance.

If you have any questions or concerns regarding our return policy, please reach out to us through our contact us page. We are here to assist you and provide the best possible solution.

Thank you for choosing SKYLONA. We appreciate your trust in our products and services.