Refund policy

Refund & Cancellation Policy

At SKYLONA, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a product may not meet your expectations, so we offer a clear and straightforward return and refund policy to ensure your satisfaction.

Cancelling an Order Before Shipment

If you wish to cancel your order before it has shipped, you are eligible for a full refund. Once an order has shipped, it can no longer be cancelled — please refer to our return process below instead.

Cash on Delivery (COD) Orders

COD orders require a prepaid verification fee of Rs. 150. This fee is non-refundable if the order is rejected or refused at the time of delivery.

Rejected Prepaid Orders

For prepaid orders that are rejected at the time of delivery, a deduction of Rs. 99–Rs. 199 (based on order size) will be made from the refund amount to cover return shipping costs.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving your order at +91 6352248313 or skylonashop@gmail.com. We will arrange a replacement or repair for the product. Please note that we do not accept returns for products that meet our quality standards and function properly — we take great care in ensuring our products perform as expected and stand behind their quality.

7-Day Easy Return Policy

If you're not completely satisfied with your purchase, you can initiate a return within 7 days of receiving your order — whether it doesn't fit, doesn't match your style, or you've simply changed your mind.

How to initiate a return:

  1. Contact our customer support team within 7 days of receiving your order, at +91 6352248313 or skylonashop@gmail.com.
  2. Share your order details and reason for return. Our team will guide you through the process and issue a return authorization.
  3. Securely pack the product in its original packaging, including all accessories, tags, and documentation.
  4. Ship the item back to us using a reputable courier service. A total of Rs. 200 will be deducted from your refund to cover forward and return shipping costs.
  5. Once we receive the returned product, our quality control team will inspect it to confirm it is in its original, unused condition.
  6. If the product passes inspection, we'll initiate your refund. Refunds may take up to 7 business days to process and reflect in your account.
  7. If the product doesn't meet our return policy criteria, we'll contact you to discuss alternative options.

Return Conditions

Our 7-Day Easy Return policy applies only to products that are unused, undamaged, and returned in their original packaging with all accessories and tags intact. We reserve the right to reject returns that don't meet these criteria.

Questions?

For any further questions about our refund or return policy, please reach out through our Contact Us page, or contact our customer support team directly at +91 6352248313 or skylonashop@gmail.com.

Thank you for choosing SKYLONA. We appreciate your trust in our products and service.