Warranty Policy

SKYLONA Warranty Policy

At SKYLONA, every watch is designed with attention to quality, precision, and durability. We stand behind our products with a 1-Year Limited Warranty from the date of purchase.

1. Warranty Period

All eligible SKYLONA watches are covered by a 1-Year Limited Warranty from the date of purchase.

The warranty is applicable to products purchased through SKYLONA's official website and authorized e-commerce platforms, subject to the terms below.

2. What Is Covered

During the warranty period, SKYLONA covers manufacturing defects affecting the normal functioning of the watch, including:

  • Manufacturing defects in the watch movement

  • Defects in the internal mechanism

  • Manufacturing defects in the dial or hands

  • Manufacturing defects in the watch case

  • Other functional defects caused by manufacturing or material faults

If a covered manufacturing defect is confirmed, SKYLONA may, at its discretion, repair the watch or replace the defective component/product.

3. E-Commerce Purchase Warranty Service

For SKYLONA watches purchased through third-party e-commerce marketplaces, customers are required to pay a ₹200 courier/service charge in advance for warranty repair shipment to our repair center.

Repair Center

SKYLONA Authorized Repair Center
Surat, Gujarat, India

The ₹200 advance courier charge applies only to customers whose SKYLONA watch was purchased through an e-commerce marketplace.

This charge covers the applicable courier/shipping service for sending the product to our repair center for warranty inspection and service.

Important

  • ₹200 advance courier charge is applicable to e-commerce marketplace purchases only.

  • Customers who purchased directly from skylonashop.in are not required to pay this ₹200 courier charge for an eligible warranty claim.

  • The customer must contact SKYLONA Customer Support before sending any product.

  • Do not ship the watch directly to the repair center without receiving instructions from SKYLONA.

  • Warranty approval is subject to inspection and verification.

  • The ₹200 courier charge is a shipping/service charge and is not a payment for warranty approval.

4. What Is Not Covered

The warranty does not cover damage or defects resulting from:

  • Accidental damage, drops, impacts, or crushing

  • Scratches, dents, or damage caused by normal use

  • Damage to the strap, bracelet, buckle, or clasp due to normal wear and tear

  • Broken or damaged glass caused by impact or accident

  • Water damage resulting from improper use or exceeding the stated water-resistance rating

  • Unauthorized opening, repair, modification, or servicing

  • Misuse, negligence, or improper handling

  • Normal discoloration, fading, or deterioration caused by regular use

  • Normal wear and tear of straps, bracelets, coatings, or finishes

  • Damage caused by chemicals, perfumes, cosmetics, solvents, or corrosive substances

  • Battery depletion or normal battery replacement

  • Damage caused by magnetic fields, extreme temperatures, or other abnormal conditions

  • Loss or theft of the watch or any part of the product

5. Strap & Battery

Straps, bracelets, buckles, clasps, and other external components that naturally wear over time are not covered under the warranty, unless the issue is determined to be a manufacturing defect.

The watch battery is a consumable component and is not covered for normal battery depletion.

6. How to Claim Warranty

To request warranty service, please contact SKYLONA Customer Support with:

  1. Your order number

  2. Customer name and contact details

  3. Clear photographs or video showing the issue

  4. A brief description of the problem

  5. Proof of purchase, if requested

For e-commerce marketplace purchases, customers may be required to pay the applicable ₹200 courier charge in advance before the warranty repair shipment is arranged.

Our team may request additional information or images to determine whether the issue is covered under warranty.

7. Warranty Inspection

All warranty claims are subject to inspection and verification by SKYLONA.

If the issue is determined to be a manufacturing defect covered under this warranty, SKYLONA will provide an appropriate resolution, which may include repair or replacement.

If the issue is not covered under the warranty, the customer will be informed accordingly.

8. Shipping for Warranty Service

For eligible skylonashop.in purchases, SKYLONA will provide instructions regarding the warranty shipping and service process.

For eligible e-commerce marketplace purchases, a ₹200 advance courier/service charge applies for sending the product to the SKYLONA repair center in Surat, Gujarat.

Customers must wait for shipping instructions from SKYLONA before sending the product.

9. Warranty Limitations

This warranty is limited to the repair or replacement of the eligible SKYLONA product and does not cover indirect, incidental, or consequential damages arising from the use of the product.

Warranty coverage does not extend the original warranty period unless required by applicable law.

10. Important Water Resistance Notice

Water resistance does not mean the watch is completely waterproof. Always follow the water-resistance guidance provided with your watch and avoid exposing the watch to conditions beyond its specified rating.

For the best performance and longevity, avoid unnecessary exposure to water, chemicals, perfumes, extreme temperatures, and physical impacts.

11. Contact SKYLONA

For warranty assistance, repair service, or questions regarding your warranty, please contact SKYLONA Customer Support through the contact details provided on our website.

Repair Center:
SKYLONA Authorized Repair Center
Surat, Gujarat, India

SKYLONA — Wear Your Moment.